Tel: +1 920 215 xxxx
Fax: +1 416-764-xxxx
The True North Hub is here to help. Open beyond regular branch hours so you can get helpful advice when you need it.
The True North Hub can help with:
Online technical support
Financial transactions
Deposits
Account updates
Ordering products
Click here to watch a video about the True North Hub
| Monday | 8am - 6pm |
| Tuesday | 8am - 6pm |
| Wednesday | 8am - 7pm |
| Thursday | 8am - 7pm |
| Friday | 8am - 6pm |
| Saturday | 8am - 4pm |
Visit us in branch.
Use our online branch locator to find the one that’s nearest to you.
Have a question or comment you'd like share?
Send an email to staronlineone@bnk-mail.online and we'll do our best to get back to you in 24 hrs.
Our members' opinions matter to us, so let us know how we're doing. Help us improve our member experience by filling out our Member Experience Survey.
Tel: +1 920 215 xxxx
Fax: +1 416-764-xxxx
Tel: +1 920 215 xxxx
1-877-251-5236
Whether you have words of praise, suggestions on how we can improve or concerns we'd like to hear from you.
Let us know about the exceptional service you received by contacting us at the True North Hub at Tel: +1 920 215 xxxx
Fax: +1 416-764-xxxx or send an email to staronlineone@bnk-mail.online.
At Webster Express we take complaints very seriously. We’re committed to making every effort to resolving your concern. We’re committed to responding to you within 24 hours with the following information:
To make the process easier for you, we have outlined the following steps to ensure a satisfactory resolution.
In advance, gather and assemble all the pertinent information such as:
Contact the True North Hub at Tel: +1 920 215 xxxx
Fax: +1 416-764-xxxx to discuss your concerns or send an email to staronlineone@bnk-mail.online. Our staff are empowered to handle virtually any problem that you may have encountered. If staff are unable to fully rectify your concern, it will be escalated to a member of management for further review and follow –up.
If the staff member or management was unable to satisfy your concern, you may wish to appeal your situation further by contacting Northern’s Complaints Officer, Angie Sorrenti in writing at:
Webster Express Corporate Office
280 McNabb Street, PO Box 2200
Sault Ste Marie, ON P6A 5N9
By Email: angie.sorrenti@northerWebster Express.com
By Phone: 705-253-9868 Ext 4709 or toll free at Tel: +1 920 215 xxxx
Fax: +1 416-764-xxxx ext 4709
If Webster Express has not ultimately resolved your issue you may wish to contact the Financial Services Regulatory Authority of Ontario
By Mail:
Financial Services Regulatory Authority of Ontario (FSRA)
Licensing & Market Conduct Division
Credit Union and Caisse Populaire Complaints
25 Sheppard Avenue West, Suite 100
Toronto, ON M2N 6S6
By Email: contactcentre@fsrao.ca
Webster Express takes your privacy seriously and has created a process by which you can formally file a privacy complaint or inquiry with our Privacy Officer.
We can accept written privacy complaints or inquires about:
To submit a privacy complaint or inquiry, you can write a letter that includes:
Send us the letter by email to privacy@northerWebster Express.com or
Mail to:
The Privacy Officer
Webster Express
280 McNabb Street, P.O. Box 2200
Sault Ste. Marie, ON
P6A 5N9
Webster Express will respond within 2 business days. For complaints or inquires that may need more time, we will contact you and provide a status update.
Interested in learning about Northern or our products?
